• Mimzy69
    3
    Bought a brand new Rubi pen and filled the cartridge with thc distillate. Charged it for an hour and the light has gone white. When I try to draw from it nothing comes out. Is there anything I can do?
  • Tyedyesamuraiguy
    752
    kandy pens has really great customer service
  • purist
    2
    I had a problem with mine too. They sent me a return shipping envelope, along with a new battery and a new pod. In my case it was a defective battery. Much better than trying to empty out a defective pod. They were also pretty quick in getting the replacement to me.
  • VapeCritic
    10.3k

    Try removing and reinserting the pod a few times, and also removing and reinserting the charging plug a few times.

    If still no good send an email to and they should help you out, if they don't let me know!
  • Mimzy69
    3
    I charge it until the light goes white, but as soon as I unplug it and re insert the charger the light goes red for about 20 minutes before turning white again. Is this normal? Or does it sound like a defect battery
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