Hope no one has one in for warranty repair. — Gonzo
I was really considering this device on black friday if they had a deal. — Rudis21
Our records indicate that you were the recipient of a new GHB2 battery. Unfortunately due to a recent incident at Hopper Labs, and out of an abundance of caution, we are requiring that all of these batteries be removed from circulation. Read more here. This is a preemptive cautionary step at this time and we will inform you if that changes. Any battery with the following distinguishing marks should be disposed of immediately:
A glossy label with the marks "GHB2" and "Made in China".
To dispose of the battery safely please follow these steps:
1. Place the battery in a non-flammable material such as sand or kitty litter as soon as possible.
2. For transport place the battery (one per bag) in a clear plastic bag and take it to your municipal household hazardous waste (HHW) recycling center, or equivalent facility. Do not place them in the trash.
Once the battery is remade or the safety has been fully re-certified to our satisfaction, we will replace these batteries free of charge. We are sorry that this precautionary step is required, but we do not take chances when it comes to customer safety.
Please contact supportatgrasshoppervapedotcom with any questions. — Hopper Labs
Although the fire department has initially determined the cause of the fire to be an electrical issue in the building, out of an abundance of caution we feel that all customers who have received batteries from the newest batch (GHB2 with "Made in China" text on the glossy label) should discontinue use immediately — Hopper Labs
So, somebody insured them without any fire detection and/or fire suppression equipment? Really? — Baron23
(Hyperlink for the youngsters Baron not you nor myself :joke: ) — BobCat
Also, did anyone else note this:
"Over the past year, our small core team has been working tirelessly to clear the warranty backlog, finish in-progress accessories, and developthe next version of the Grasshopper which was slated to be released and shipped this December.
What next gen GH? Anyone else hear a single word about this? And it was supposed to ship in Dec...of this year? Like in 45 days max? — Baron23
Now Grasshopper is a "Dope Bomb" — Magicman
"Insurance job" — UbarDog
Sometimes a company's recovery value exceeds its market value. — EconMan
Wouldn't it be nice if they refunded us who just purchased. I do hope they bounce back quickly . — Justpassedu
Once the battery is remade or the safety has been fully re-certified to our satisfaction, we will replace these batteries free of charge. — Hopper Labs email excerpt