I want to send you my crafty to you.
CRAFTY: CY896QJQ…… ( approximately 120+ hours of use)
I bought it 8/1/2018 on ebay for 223.79$ from Angie's Boutique , California
Note: CY896QJQ is ( NO LONGER ) under warranty. ONLY... because I voided the warranty when I open up the device.
Before I repair or replace my device I want to know what caused the one I have to overheat the control board. Was it me? Why did this happen? And after reading and followed the directions carefully and I do believe I am following them correctly but, “ how do I prevent this from happening again”? I am asking myself,” am I going to get more than just a few months out of a new or repaired one? Other customers online have mentioned similar complaints and concerns.
While inspecting the control board under a microscope I noticed thermal damage resulting in the cracking of the soldering, “encircling” the part of the board that receives the pins from the heating element / control board interface. As you know there are two of them, one is for the thermal fuse pin, and the other receives the pin from the heating element itself. The location on the control board that is marked in RED, ”which receives the pin directly from the heating element” is damaged due to overheating.
Once I got to about 80 hours the device started to experience unpredictable overheating situations where holding the device became uncomfortable during 2 minute sessions, So... I would shut it off and let it cool down. And It would act up in other ways also. Now it is dead.
In closing... I am very disappointed that I am having to spend my time and money to resolve this issue. When I was looking into buying a dry vape and read that most customers who bought one of these devices were really,really,really happy until they failed. I was hoping I would be one of the lucky customers who would not experience this problem. Personally… I really do not want any other device out there. I am happy with the concept and design of the Crafty.The big problem I have is that I do not want to fork over this kind of money every few months. And your turnaround time of 4 to 6 weeks for repair, WOW... that's a really long time.
And Is it true? That your warranty covers the device for about 60 hours or 2 years whichever comes first? If true… that is really crazy. I average two+ dosing capsules each day.
SO… How do I go about sending you my device? I want to hear what you think about my findings. And is it worth it for me to buy the circuit board, BUT! How long will that one last.
I would really appreciate your evaluation.
IS THERE ANYONE OUT THERE IN THE VAPING WORLD THAT CAN RELATE??? THE RESPONSE FROM JAMES EDWARDS AT AMERICA@STORZ-BICKEL SO FAR HAS NOT BEEN ENCOURAGING.