Hey guys, thank you all <em>very</em> much for your patience, I truly do appreciate it. I spoke with DaVinci and have some information for you regarding their delays and nonresponsiveness.
In short, the extremely high demand for the IQ and the sudden influx of outreach from customers caught them off guard, they weren't properly prepared. They still needed time to make some small tweaks to the unit before final production, and they didn't yet have enough people on staff for customer service.
I want to let you guys know that I'm just as disappointed as you in how this has gone, I know how frustrating it is, but I do feel that they will soon catch up and make this right. They're good guys who are very passionate about the product, and they're really trying their hardest to make things happen as quickly as possible.
Here are some quotes from my correspondence with DaVinci:
"Acknowledging the issues from our side, we leaped into action and ramped-up efforts in the manufacturing process. That wasn't as easy as it could have been because there was still a level of quality control that we were not willing to sacrifice just to meet [sudden] demand."
"A lot of the feedback being received required more time than usual with careful approach and it set us back for a short moment. We are expanding our customer service teams as we speak."
"Please assure those who are awaiting their devices or need assistance and want their voice to be heard that we will help everyone get to a resolve."
What I'd like to do to hold DaVinci accountable is gather a list of those of you who are displeased with their service. If you have been waiting too long for your pre-order, or if you have tried contacting them and haven't received a response, I would like to hear from you.
Please send me an email at bud(at)vapecritic(dot)com with any and all information you would like to provide about your experience.
I sincerely appreciate all of your support and patience, seriously! And I will do everything in my power to get you all the service you deserve.